PERANCANGAN PROSEDUR PEMENUHAN PERMINTAAN (REQUEST FULFILLMENT) LAYANAN TEKNOLOGI INFORMASI DENGAN FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 (Studi Kasus: Sistem Informasi LITERA, Uninus). j-sika [Internet]. 2022 Jun. 25 [cited 2026 Aug. 20];4(1):8-16. Available from: https://ejournal.unibba.ac.id/index.php/j-sika/article/view/838