“PERANCANGAN PROSEDUR PEMENUHAN PERMINTAAN (REQUEST FULFILLMENT) LAYANAN TEKNOLOGI INFORMASI DENGAN FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 (Studi Kasus: Sistem Informasi LITERA, Uninus)”, j-sika, vol. 4, no. 1, pp. 8–16, Jun. 2022, Accessed: Aug. 20, 2026. [Online]. Available: https://ejournal.unibba.ac.id/index.php/j-sika/article/view/838