PERANCANGAN PROSEDUR PEMENUHAN PERMINTAAN (REQUEST FULFILLMENT) LAYANAN TEKNOLOGI INFORMASI DENGAN FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 (Studi Kasus: Sistem Informasi LITERA, Uninus). J-SIKA|Jurnal Sistem Informasi Karya Anak Bangsa , [S. l.], v. 4, n. 1, p. 8–16, 2022. Disponível em: https://ejournal.unibba.ac.id/index.php/j-sika/article/view/838. Acesso em: 21 aug. 2026.